What our customers are saying about us…
We love all feedback from our customers, the awesome stuff and the ideas on ways we can be better. Here are some of our more recent notes… spoiler alert – they are all awesome!!!
Dear Mr. Odom,
We are writing to express our deepest appreciation for the unwavering support that Delta Machine & Ironworks has provided to Methanex over the last two years. Your team’s dedication and excellence have been instrumental in the success of our capital project {G3) and the smooth operation of our plants in Geismar, Louisiana.
Throughout this period, Delta has consistently delivered critical materials on over 20 purchase orders, many of which required custom fabrication using challenging-to-source alloy materials. Your ability to respond swiftly to our requests, often initiated outside normal business hours-including evenings, weekends, and holidays-has been truly remarkable.
A notable instance of your exceptional service occurred this past late September when we needed a large quantity of custom u-bolts, channel braces, and structural supports to repair a critical asset.
Despite the complexity and urgency of our request, Delta managed to procure and expedite the necessary specialty alloy plate and deployed a team to fabricate these components around the clock for several days. The “all hands-on deck” approach exhibited by your team, with every member participating hands-on regardless of their level of leadership, is a testament to the culture and commitment at Delta Machine & Ironworks.
Moreover, we are particularly grateful for the concerted effort made by the Delta team to provide detailed updates throughout the process. This transparency allowed us to improve coordination and efficiently orchestrate field activities on our end. Your willingness to allow our leadership to visit the shop further demonstrated the dedication of every Delta team member to optimizing the timeline and prioritizing tasks to ensure maximum benefit to Methanex.
We want to emphasize that this instance is just one of many that exemplifies how the Delta team showcases their value system of having a “servant’s heart” – showing up with humility, purpose, and an abiding devotion to providing added value to their customers. What separates Delta from other suppliers is the manner in which you execute the work. Your superior communication, ownership of problems and their solutions, and your commitment to going above and beyond to take every opportunity to deliver the best results and first-rate quality of work, stand as hallmarks of your service.
Methanex Geismar Ill LLC 4171 Hwy 73, Geismar, LA 70734 www.Methanex.com
We extend our heartfelt thanks to you and your entire team for your outstanding support and look forward to continuing our successful partnership.
Isabella Atkins & Mike Nims
Director, Global Procurement & Plant Manager
I (along with all the other people involved) am extremely pleased with the quality and craftsmanship from Delta. From the packing slips, packaging, quality of work and all of the effort to ensure that we are getting exactly what we need. I am definitely suggesting that we use Delta for all of our support needs. – Heath Blanchard, Material Manager, Bilfinger Westcon Inc.
The information that is supplied with the delivery is exceptional. Better than any other pipe support fabricator that I have used in the past. Your team is very upfront and the communication coming from Delta is exceptional.